F A Q

What is Berber?
It's not a What, but a Who. The word Berber (or Amazigh, which is how they like to refer to themselves) represents an ethnic group of several nations indigenous mostly to North Africa and in some northern parts of Western Africa. There are about 100 million Berbers in North Africa. In Morocco, they call themselves Amazigh, or Imazighen (plural), which means "free people." They've been in Morocco since 600 BC. From the Atlas mountains to the Dades Valley, there are different Berber tribes in different regions and all with slight dialect differences.  The Berber people are full of tradition and are incredibly generous, always offering to share their rich history with you, have a glass of mint tea or break bread.

How do I give back to the Berber people?
When we first started, we set out to build a company that empowers the artisans behind the rich history of Moroccan handmade products. Salam Hello meets every one of its artisans face-to-face. We ask women to share their stories behind the textiles, and we involve them in negotiations to ensure they’re fairly compensated. We always ask the women what they want, first and foremost, and their needs and priorities range from wages to a donation to a charity or materials for new textiles. More often than not, the women want a fair wage as they know where to invest their money better than any third party. We are always looking for ways we can continue to provide our artisans with the best life. For more information or ways to further promote this thought, please email us at hello@salamhello.com.

How do you price your items?
Our prices are established by being able to buy directly from the artisan, and selling directly to you; we have eliminated the middlemen, and the typical industry markups. We pledge to do our best to provide the best prices available while also paying our artisans fairly for their time and materials, as well as cover our operating costs to bring to you the story behind every woman and her textiles.

How long does it take to get my rug from the moment I order?
Once processed, orders will arrive at your door within 5-7 business days. If you need your rug faster, please email us at hello@salamhello.com

How much does shipping cost?
All of our prices include the cost of standard shipping.

Where do you ship?
We currently ship via FedEx anywhere in the United States. If you are outside of the U.S. and interested in placing an order, please email us at hello@salamhello.com.

How do I know when my order has shipped?
You will receive a shipping confirmation email which will contain order tracking information.

What do I do if my rug is damaged during shipping?
We take every precaution to keep your rug safe in transit, but if something happens along the way, please email us at hello@salamhello.com and we'll look into it.

Where can I see a rug in person?
If you’re in New York, please send us a note at hello@salamhello.com and we’ll do our best to set up an appointment.

Will my rug be exactly how it looks in the picture?
It should be! Each rug is made entirely by hand from 100% wool, so there will always be variations in pattern and color due to the organic nature of the textile, but we strive to accurately capture the detail and color so you know what you’re getting.

Do you charge sales tax?
Sales tax is based on the state provided in your delivery address. Any shipping arrangements made for deliveries outside the U.S. will be taxed accordingly.

If I want a style I don't see, what should I do?
If there’s something you’re looking for but don’t see it on our site, just send us a note at hello@salamhello.com. Keep in mind that we source directly from the artisan, so pricing will vary.

Can I return my rug?
All orders are final and we do not accept exchanges or returns.

How will my Berber rug age?
With proper care and regular cleaning these rugs can last beautifully for decades. When dirt accumulates in the rug, the buildup can shred the fibers, causing the rug to age and weaken.

How do I clean my rug?
The easiest way to clean your rug is the old-fashioned way: Take it outside and shake it vigorously at least once a week. If the rug is too large and/or you lack space, you can simply vacuum, using side to side motions with the beater bar on the highest setting. For best results, combine the two techniques on a routine basis.

How can I contact Salam Hello if I have a question?
Shoot us an email at hello@salamhello.com and we'll be in touch soon.

I'm a designer, can I order something even more unique for a client?
Of course! Send us a email at hello@salamhello.com with whatever design or pattern you have in mind, and we'll be in touch.