Terms & Conditions
Your Contract
Your contract is with Salam Hello. By making a booking with us, you (the lead name on the booking) confirm that you have the authority to bind all members of your party to these Booking Conditions. You also take responsibility as the lead name to make payment and receive documentation on behalf of your party. A contract will exist as soon as we issue your confirmation invoice.
Your contract is with Salam Hello. By making a booking with us, you (the lead name on the booking) confirm that you have the authority to bind all members of your party to these Booking Conditions. You also take responsibility as the lead name to make payment and receive documentation on behalf of your party. A contract will exist as soon as we issue your confirmation invoice.
This contract is governed by the laws of Morocco, specifically the jurisdiction of the Marrakech Tribunal., and any disputes will fall under the jurisdiction of its courts.
Booking Procedure
Bookings are customized to your needs and are subject to availability. To confirm your booking, submit a completed booking form and a deposit of. Payment can be made by credit card, debit card, bank transfer, or another agreed method.
Bookings are customized to your needs and are subject to availability. To confirm your booking, submit a completed booking form and a deposit of. Payment can be made by credit card, debit card, bank transfer, or another agreed method.
For bookings within 30 days of departure, full payment is required at booking. Once your confirmation invoice is issued, the deposit becomes non-refundable. Final payment is due 14 days before the trip’s start. Failure to pay the balance by the due date will result in cancellation, and the deposit will be retained.
It is your responsibility to check all trip details, including names, dates, and other information. Notify us immediately of discrepancies.
Pricing
Prices include applicable taxes, fees, and charges unless otherwise stated. Prices are subject to change prior to booking. Once confirmed, the price will not change.
Pricing
Prices include applicable taxes, fees, and charges unless otherwise stated. Prices are subject to change prior to booking. Once confirmed, the price will not change.
Client Amendments
To modify your booking, submit a written request. Changes may incur administrative fees and additional costs. If changes are not possible and you cancel, cancellation charges apply (see Client Cancellation).
To modify your booking, submit a written request. Changes may incur administrative fees and additional costs. If changes are not possible and you cancel, cancellation charges apply (see Client Cancellation).
Transfers
Bookings can be transferred to another person who meets the conditions of the trip. Provide written notice at least 7 days before departure. Any additional costs will be passed on to you.
Bookings can be transferred to another person who meets the conditions of the trip. Provide written notice at least 7 days before departure. Any additional costs will be passed on to you.
Client Cancellation
Cancellation charges are as follows:
• 60+ days before departure: Loss of deposit
• 30 days before departure: 50% of total price
• 14 days or less: 100% of total price
Cancellation charges are as follows:
• 60+ days before departure: Loss of deposit
• 30 days before departure: 50% of total price
• 14 days or less: 100% of total price
We recommend purchasing travel insurance to cover cancellation costs.
Cancellations or Alterations by Salam Hello
Occasionally, significant changes may be necessary. In such cases, you may:
Occasionally, significant changes may be necessary. In such cases, you may:
1. Accept the changes.
2. Cancel and receive a full refund.
2. Cancel and receive a full refund.
If we must cancel your trip, we will offer alternative arrangements or a full refund.
Unavoidable and Extraordinary Circumstances
Salam Hello is not responsible for disruptions due to events beyond our control, such as natural disasters or government restrictions. Refunds or rebookings will be handled per our terms.
Salam Hello is not responsible for disruptions due to events beyond our control, such as natural disasters or government restrictions. Refunds or rebookings will be handled per our terms.
Insurance
All clients must have adequate travel insurance covering personal injury, medical expenses, trip cancellation, and activities. Salam Hello LLC is not responsible for costs due to insufficient insurance.
All clients must have adequate travel insurance covering personal injury, medical expenses, trip cancellation, and activities. Salam Hello LLC is not responsible for costs due to insufficient insurance.
Passports and Visas
Clients must ensure they have valid passports and required visas. Passports must typically be valid for at least six months after the trip’s end.
Clients must ensure they have valid passports and required visas. Passports must typically be valid for at least six months after the trip’s end.
Your Responsibilities
Clients must follow local laws and safeguard personal belongings. Salam Hello is not liable for loss, theft, or damage during the trip.
Clients must follow local laws and safeguard personal belongings. Salam Hello is not liable for loss, theft, or damage during the trip.
Contact Information
For assistance, contact Salam Hello:
Email: experiences@salamhello.com
Phone: +212 6 61 33 72 79
Email: experiences@salamhello.com
Phone: +212 6 61 33 72 79